This travel agency was a wonderful travel partner to work with. From beginning to end, they were there to help and guide. Initially, we did not have detailed thoughts about all that we wanted to see in Ecuador And Galapagos. They came up with several options and helped to put the final plans together based exactly on what we wanted. We only arranged international flights. They arranged all internal flights, hotels and guides/drivers. When we needed visas, they did the work to get them for us. The payment plan was comfortable and we received updates and reminders from them throughout the year of planning. They were always accessible and friendly when we had questions. They responded to our likes and dislikes when arranging hotels and all were excellent.
If we had any concerns at all it was with individual guides under the South American tour company. All guides were outstanding except ours in Quito, who had a very difficult time showing some flexibility with the stated itinerary, who took us to some sketchy places and who showed little knowledge about the place. I think this company has done their homework and chosen good local companies and I do not fault them for one poor guide. The responsibility falls to the local company in choosing their guides.
Our most enjoyable moments were in Galapagos Islands, a site that inspired Charles Darwin to come up with his theory of evolution. We loved the place which is home to diverse species as giant tortoises, marine tortoises, flightless cormorants, and a variety of finches and mockingbirds. They arranged a beautiful and comfortable yacht to reach the island. It was a thrill for us and a brand new experience and thrill for our guide.