We had a marvelous vacation, thanks to the cooperation of our agent and his team. From my first communication with them, through the planning phases, and then the actual holiday, it surpassed our expectations. We had a list of cities we desired to visit, places we desired to see and things we desired to do. They asked excellent questions to get to understand us, what we liked, didn't like, in order to tailor the holiday to what we wanted. It was very easy to interact with them through the planning and felt satisfied making changes along the way. It doesn't take long at all to be at comfort with this tour company.
From the moment we landed in Berlin, to the last transportation to the airport in Munich, everything ran like clockwork. A comprehensive, personalized binder of our tour, was waiting for us at our hotel. We were given a cell phone, with any communication we could possibly need, already fixed including restaurants, our guides, drivers, hotels. even the partner of the company. The personal guides that we engaged throughout our tour were exceptional. They were as much pleasure to be with as they were trained.