We had a once-in-a-lifetime experience in Costa Rica thanks to the world-class excellent customer service from our travel company. We must say that our travel representative was amazing in planning our trip to Costa Rica. From welcoming our family at the airport to the fruit and wine/apple cider baskets awaiting us in the hotels, we felt more than welcome everywhere we went in Arenal and Manuel San Antonio. The local guides that our travel company organized to take us around were extremely knowledgeable and kind. My husband and I have two daughters and our travel company ensured that parts of our trip were tailored to their interests as well. For example, we were able to visit two animal refuge/rehabilitation centers and learned all about how caring Costa Ricans are for their neighbors in nature. We took a night hike arranged by our travel company and were treated to a home cooked meal at a wonderful family's home who are part of the sustainable tourism landscape. All in all, this trip was truly a trip of a lifetime - we highly recommend this company! Lastly, we would say is that the agent patiently gave ear to our requirements and made an excellent Costa Rica itinerary that worked for us.